How do I return an item?
We have a 30 day return policy so simply post the item back to us at: Premium Pet Food, 1 Haig Road, Biggin Hill, Westerham TN16 3LJ
If I'm not happy with a product, how do I return an item for a full refund?
If you are ever dissatisfied with any item for any reason whatsoever, you may return it back to us. We will reimburse you for the full value of the item. All we ask is that it is returned to us within 30 days of you receiving it and in its original/new condition. You will be responsible for the cost of returning the item. If you received free delivery then your refund will be minus the outgoing postage charge £6.00.
What do I do if I have been sent the wrong item?
All the parcels are carefully packed by our delivery team and then double checked but in the unlikely event you end up with a different item call 07531268465 or email us at petfoodoffice@gmail.com. Leave the parcel in the exact condition it arrived and post it back to us or we will arrange for collection with our courier. We will send you a new item immediately.
We are unable to send you out a replacement if you have opened the package. So please make sure to check your order before opening.
What do I do if my order has been stolen/missing or delivered faulty/damaged?
All items we send are fully insured. If in the unlikely event your order is delivered damaged/faulty, stolen or missing call us within 14 days on 07531268465 or email us at petfoodoffice@gmail.com to inform us.
If damaged please take photos of the parcel in the exact same condition it arrived to you in and email them back to us. We may require the items back, so please keep them until you hear back from us. If we do require the items we will organise for a courier to come and collect them at no extra charge. If you are unable to provide proof of damage we may be unable to refund or resend.
